Kiya Casino Privacy Policy — Your Data Is Completely Safe With Us

1 Scope & Applicability

This Privacy Policy applies to Kiya Casino (https://kiyacasino.net) and all its associated services. It comes into effect whenever you use our services through the Kiya Casino website, mobile app, or any other digital platform.

This privacy policy is designed to clearly explain what information Kiya Casino collects, why we collect it, how we use it, and what rights you have over your data. We believe in full transparency — no hidden terms, no fine print.

If you have any questions after reading this policy, reach out to us at support@kiyacasino.net. Our data protection team is always ready to help.

2 What Information We Collect

Kiya Casino collects two types of information — what you provide directly and what is collected automatically:

Information you provide:

• At registration: name, mobile number, email address, date of birth
• During KYC verification: copy of National ID, passport, or driving licence
• Financial information: mobile banking numbers (Mobile Pay/Nagad/Rocket), transaction history
• When contacting support: chat content and any attached files

Automatically collected information:

• IP address and device information (operating system, browser type)
• Platform activity logs (login timestamps, betting history)
• Browsing data collected via cookies and tracking technologies
• Location data (country level only — no precise GPS tracking)

Data Type	Why We Collect It	Retention Period
Registration Information	Account Management	5 years after account closure
KYC Documents	Identity Verification & Legal Compliance	7 years after account closure
Transaction History	Financial Record Protection	Minimum 7 years (as required by law)
Log & Activity Data	Security & Fraud Prevention	12 months
Cookie Information	Improving user experience	Until session ends or a maximum of 1 year

3 How Your Information Is Used

Kiya Casino uses your information for the following purposes:

• Service Delivery: Account creation, transaction processing, and customer support
• Identity Verification: KYC process to prevent fraud and money laundering
• Security: Detecting and preventing suspicious activity
• Service Improvement: Improving platform performance and user experience
• Contact: Sending important updates, security alerts, and service-related information
• Legal Compliance: Compliance with applicable laws and regulatory requirements

4 Data Retention & Protection

Kiya Casino stores your data on secure servers with industry-standard security measures in place. Our data retention policy:

• All data is stored in encrypted form
• Database access is restricted to authorized personnel only
• Regular backups are taken to ensure no risk of data loss
• 24/7 security monitoring is active on all servers
• Staff are bound by confidentiality agreements covering all user data

Once the required retention period has passed, your data is securely deleted or anonymized so you can no longer be identified.

5 Data Sharing Policy

Kiya Casino never sells your personal data. However, information may be shared in the following limited circumstances:

• Payment Processors: Minimum necessary details required to process transactions via Mobile Pay/Nagad/Rocket
• Legal Obligations: In response to a court order or a lawful request from a government authority
• Fraud Prevention: With anti-money laundering authorities when required
• Business succession: In the event of an acquisition or merger, the new owner will be required to comply with this policy

6 Cookies & Tracking Technologies

Kiya Casino's website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure site security — disabling these will prevent the site from functioning properly
• Functional Cookies: Remembering your preferences such as language or theme selection
• Analytics Cookies: To understand which pages are visited most — fully anonymized data

You can manage your cookie preferences at any time through your browser settings. However, disabling essential cookies may limit certain features on the site.

7 Your Rights

As a Kiya Casino user, you have the following rights over your personal data:

• Right to Know: You can request to see what personal information we hold about you
• Right to Rectification: You may request corrections to any inaccurate or incomplete information we hold about you
• Right to erasure: You may request the permanent deletion of your data under certain conditions
• Right to Data Portability: You may request a copy of your data in a portable, machine-readable format
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data
• Right to Object: You can object to your data being used for specific purposes

To exercise any of these rights, email us at support@kiyacasino.net. We will respond within 15 business days.

8 Child Protection Policy

Kiya casino services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we become aware that a minor has created an account, we will immediately suspend it and delete all associated data.

9 Security Measures

To protect your data, Kiya Casino follows industry-leading security standards:

• 256-bit TLS/SSL encryption on all data transfers
• Passwords are stored using bcrypt hashing — they cannot be read by anyone in plain text
• Two-factor authentication (2FA) is available to all members
• Unusual login attempts or suspicious activity are automatically detected and blocked
• Regular third-party penetration testing

Keep in mind, though, that no one can guarantee 100% security on the internet. Make sure your password is strong and never share it with anyone.

10 Changes to the Privacy Policy

Kiya Casino may update this privacy policy at any time. For significant changes:

• Advance notice will be sent to your registered email address
• A notification will appear on the platform when you log in
• The "Last Updated" date at the top of the page will be revised accordingly

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy:

• Email: support@kiyacasino.net
• Subject: Use the subject line: "Privacy Request — [Your User ID]"
• Live Chat: Active 24/7 — accessible once you log in to the platform
• Response Time: Usually within 24–72 hours